I find the story of Farepack's collapse heart-rending. Whilst I'm none too fond of the notion that Christmas is something that should put such a burden on families that they feel they have to save up for a whole year to give their families a decent time (I believe a decent time should depend on the people and the spirit of the festival not the material goods that go with it) those who have chosen a savings scheme, rather than a spend-now-pay-afterwards credit card Christmas, have been doing the really responsible thing. And they've been left completely in the lurch.

Not only that but Farepack also allowed people to become their "agents" and collect from friends and other family members, so there's bound to be a bit of resentment in some households.

Presumably Farepack would have to have been a licensed deposit taker? And regulated as such by the Financial Services Authority? Their collapse should I hope, be dealt with as firmly by those authorities as any - Barlow Clowes springs to mind. I know running a business can be a fine balance between keeping the confidence of your customers and dealing with what might have seemed at the time - in June or July when they knew they had some cash flow issues - like little mid-year difficulties that they were confident they could get over. But it's not as if we are talking about sophisticated investors here who might have been watching for signs of trouble, just people paying into a relatively simple conceptually savings scheme that would guarantee them some fun over Christmas.

So it seems to me that HBOS do have some responsibility here. They were issuing warnings months ago to Farepack, and must have known the nature of their business and their customers. To allow it to go on till mid-October, when there's really little chance of people being able either to get what payout from an insolvency they might end up with before it was needed for Christmas or rustling up the same amount of money to replace what they had paid in and now lost, seems almost callous.

Farepack and similar schemes started life seventy and more years ago as mutual savings schemes. Maybe they've got too big to have the kind of care about their customers and the local savings club did of its members. Would that we had more credit unions that conscientious savers could have used instead. After all, how difficult can it be - you collect money over a year, put it all on deposit, even make a little interest for the members in doing so, and then all club together and go shopping in bulk, and start again the following January.

I hope someone steps in and offers these hapless but responsible people some material comfort at what promises to be a pretty miserable time of year for them.